Pricing

The Starter Edition offers a free trial so you can experience our key features before committing to a plan. The Community Edition is our freemium option, which is always free to use.

Yes. For specific requirements beyond our standard plans, please contact us to discuss a custom solution.

No. All prices are transparent and there are no additional setup fees.

All subscriptions are for a one-year term.

Premium support varies by plan and includes dedicated support channels, a dedicated engineer, and tiered response times based on severity.

We offer payment via bank transfer based on an issued invoice.

You can upgrade at any time by paying the difference in price. Downgrades and cancellations are not permitted during the subscription term.

We do not offer refunds. We encourage you to use the free trial with our Starter Edition or the perpetually free Community Edition to ensure the service meets your needs before purchasing a paid plan.

The Community Edition is free for all users, including non-profits and educational organizations. We can also consider offering the Starter Edition for a discount on a case-by-case basis. Please contact our sales team to apply.

Our SLA (Service Level Agreement) varies by plan. We offer a 99.95% SLA for Starter, Business, and Business+ editions and a 99.99% SLA for Enterprise and Enterprise+ editions.

Receive free security patches and bug fixes for the current major version.

With Manual Configuration (Community Edition), you need to manually edit a configuration file and restart the middleware to apply any changes. Automatic Configuration (all paid editions) allows for dynamic changes to take effect immediately without needing to restart the middleware.

A Production Runbook is a comprehensive, step-by-step guide for common operational tasks and troubleshooting procedures. It’s designed to help your team efficiently manage and maintain your system, ensuring consistency and reliability.

These features provide built-in system monitoring, log collection, and automated alerts. This allows you to proactively track performance, gather data, and receive instant notifications for any potential issues.

Yes. Training and workshops are available as professional services for an additional fee.

Yes. Professional Services are available as an add-on to our Enterprise Editions for an additional fee.

Yes, we do. Please contact us to learn more about our partner program.

Yes, we offer Engineering Services. Please contact us to discuss your specific needs.